Welcome to HS Builder ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our Shopify app.
Quick Summary: HS Builder collects only the minimal data necessary to provide our page building services. We never sell your data, and we use industry-standard security measures to protect your information.
1. Information We Collect
1.1 Store Information
When you install HS Builder, we collect basic information about your Shopify store, including:
- Store name and domain
- Store owner email address
- Shop ID and Shopify plan
- Store timezone and currency
1.2 Page Design Data
We store the pages and templates you create using our app, including:
- Page layouts and designs
- Images and media assets you upload
- Custom CSS and JavaScript code
- Product and collection associations
1.3 Usage Analytics
To improve our service, we collect anonymous usage data:
- Features and tools you use
- Pages you create and publish
- Session duration and frequency
- Error logs and performance metrics
1.4 Technical Information
- IP address and browser type
- Device and operating system
- Access times and referring URLs
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Service Delivery
- Provide and maintain the HS Builder app functionality
- Save and render your page designs
- Sync data with your Shopify store
- Enable publishing and preview features
2.2 Service Improvement
- Analyze usage patterns to enhance features
- Identify and fix bugs or technical issues
- Develop new features based on user needs
- Optimize performance and user experience
2.3 Communication
- Send important service updates and notifications
- Respond to your support requests
- Provide technical assistance
- Send occasional feature announcements (you can opt-out)
2.4 Legal Compliance
- Comply with applicable laws and regulations
- Enforce our Terms of Service
- Protect our rights and prevent misuse
3. Data Sharing and Disclosure
We respect your privacy and do not sell your personal information. We may share your data only in the following limited circumstances:
3.1 Service Providers
We work with trusted third-party service providers who help us operate our app:
- Cloud Hosting: Amazon Web Services (AWS) for secure data storage
- Analytics: Google Analytics for usage insights (anonymized)
- Email Service: SendGrid for transactional emails
- Payment Processing: Shopify handles all payment transactions
These providers are contractually obligated to protect your data and use it only for the services they provide to us.
3.2 Shopify Platform
HS Builder integrates with Shopify and accesses your store data through Shopify's API. This integration is governed by both our Privacy Policy and Shopify's Privacy Policy.
3.3 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government or regulatory requests
- Protection of our legal rights
- Prevention of fraud or illegal activities
3.4 Business Transfers
If HS Builder is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data becomes subject to a different privacy policy.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS
- Secure Storage: Data at rest is encrypted using AES-256 encryption
- Access Controls: Strict authentication and authorization for our team members
- Regular Backups: Automated daily backups stored in multiple locations
- Security Monitoring: 24/7 monitoring for suspicious activities
- Regular Audits: Periodic security assessments and updates
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Data is retained while your store has HS Builder installed
- After Uninstallation: We keep your data for 30 days to allow for reinstallation, then permanently delete it
- Backup Copies: May remain in backup systems for up to 90 days
- Legal Requirements: Some data may be retained longer if required by law
You can request immediate deletion of your data by contacting our support team.
6. Your Rights and Choices
6.1 Access and Portability
You have the right to:
- Access all personal data we hold about you
- Request a copy of your data in a portable format
- Export your page designs and templates
6.2 Correction and Update
- Update your store information through your Shopify admin
- Correct any inaccurate data we have
- Modify your pages and designs at any time
6.3 Deletion
- Delete specific pages or templates
- Request complete deletion of your account and all associated data
- Uninstall the app to stop data collection
6.4 Marketing Communications
- Opt-out of promotional emails (essential service emails will still be sent)
- Manage notification preferences in your account settings
6.5 Do Not Track
Our app respects "Do Not Track" browser settings for analytics purposes.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
7.1 Essential Cookies
Required for app functionality:
- Authentication and session management
- Security and fraud prevention
- Saving your preferences
7.2 Analytics Cookies
Help us understand how you use the app (anonymized):
- Page views and navigation patterns
- Feature usage statistics
- Performance metrics
You can control cookie settings through your browser, but disabling essential cookies may affect app functionality.
8. Children's Privacy
HS Builder is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately, and we will delete it.
9. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Data Centers: Located in secure facilities with high security standards
- EU-US Data Transfer: We comply with applicable data protection laws
- Standard Contractual Clauses: Used when transferring data internationally
10. GDPR Compliance (EU Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Legal Basis: We process your data based on contract performance and legitimate interests
- Data Protection Officer: Available for GDPR-related inquiries
- Right to Object: You can object to certain data processing
- Right to Restrict: Request limitation of data processing
- Supervisory Authority: Right to lodge a complaint with your local data protection authority
11. CCPA Compliance (California Users)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
- Know what personal information we collect and how it's used
- Request deletion of your personal information
- Opt-out of the sale of personal information (we don't sell data)
- Non-discrimination for exercising your privacy rights
To exercise these rights, contact us at privacy@hsbuilder.app
12. Third-Party Links
HS Builder may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify you via email (if you've provided one)
- Display a prominent notice in the app
- Request your consent if required by law
We encourage you to review this Privacy Policy periodically. Your continued use of HS Builder after changes constitutes acceptance of the updated policy.
15. Consent
By installing and using HS Builder, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.